Returns & Exchanges
At Homelux Kenya, we want you to love your home. If your furniture or decor items don't meet your expectations, we offer a straightforward return process within 7 days of delivery.
1
Initiate a Request
Contact our customer service team via phone or email within 7 days of receiving your item to start the return process.
2
Condition Assessment
Ensure the item is in its original packaging, unused, and accompanied by the original receipt or proof of purchase.
3
Schedule a Pickup
Our logistics team will coordinate a convenient time to collect the item from your residence or office across Kenya.
4
Refund Processing
Once the item is inspected at our warehouse, we will process your refund or exchange within 3 to 5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing