Frequently Asked Questions
Everything you need to know about shopping with Homelux Kenya.
Do you offer delivery across Kenya?
Yes, we deliver nationwide. We offer same-day delivery within Nairobi and 24-48 hour delivery to other major towns including Mombasa, Kisumu, and Nakuru via our trusted courier partners.
What payment methods do you accept?
We accept M-Pesa (Lipa na M-Pesa), Credit/Debit Cards (Visa and Mastercard), and direct bank transfers. For orders within Nairobi, we also offer a Cash on Delivery option.
Can I return a product if it doesn't fit my space?
We have a 7-day return policy for items in their original packaging and condition. Please note that custom-made furniture or assembled items may be subject to a restocking fee.
Do your home appliances and furniture come with a warranty?
Absolutely. All our electronic appliances come with a 1-year manufacturer warranty, while our premium furniture pieces carry a structural warranty of up to 2 years.
Do you provide assembly services for furniture?
Yes, we provide free assembly for most furniture items delivered within Nairobi. For deliveries outside Nairobi, items are shipped with easy-to-follow manuals, though professional assembly can be arranged at an extra cost.
Where is your showroom located?
Our main showroom is located in Nairobi. You are welcome to visit us to experience our products firsthand before making a purchase. Please check our 'Contact Us' page for the exact map location and opening hours.